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Frequently Asked Questions

Here are the answers to our most commonly asked questions. If you can't find the answer to your question, please reach out and contact us through our online form or send us an email on hello@lifebeforeplastik.com. We're always happy to help!

 

General

Who are Life Before Plastik?

Hi! We're Trina and Charlie the founders of Life Before Plastik. We're two sisters based in Manchester (UK) passionate about improving our environment and helping others to do the same. 

What makes Life Before Plastik different?

Life Before Plastik is a sister-run plastic-free shop passionate about changing our environment for the better. We're here to help you to make swaps to eco-friendly products but equally importantly to educate and inform along the way. Reducing single use plastic is at the core of what we want to achieve.

Watch our video tips and read our eco blog for more guidance. If you're ever stuck please contact us as we're always more than happy to help.

Are all of your products eco-friendly and plastic-free?

Life Before Plastik is an eco-friendly shop and it is vital that all of our products are ethical and sustainable. We're here to do the work for you as we research into the brands we stock to ensure they are following sustainable practices. 

Almost all of our products are plastic-free with the exception of certain makeup items. These are the best option on the market but we are always looking for brands who strive to remove plastic completely. 

Are all of your products vegan-friendly?

Almost all of our products are vegan-friendly. Those that are not, are those containing beeswax. Look out for the Vegan icon on our product pages or browse our vegan collection if you're looking solely for vegan swaps.

Where do you get your products from?

It is particularly important to us to support smaller brands and the local economy. We're proud to say we primarily stock UK brands and support many local Manchester businesses.

Most importantly, the brands we stock align with our eco-friendly and sustainable values. You can look for the icons on each of our product pages to learn more about the values of the products and read information about each of the brands we stock.

Do you have a rewards scheme?

Yes! We use a rewards scheme so you are able to collect points for every order and redeem free shipping or discounts from your order. See our loyalty rewards & referrals page for more information.

 

Payment

What payment methods are available?

We accept Mastercard, Visa, American Express, Maestro, PayPal, Google Pay and Shop Pay.

How do I redeem my discount code?

To redeem, add your code to the box on the top right hand side of checkout labelled 'Enter gift card or discount code' and click 'Apply'. The discount will then be applied to your cart.

Do you sell gift cards?

Yes! We sell gift cards from £20-£150 if you'd like the recipient to choose for themselves. The voucher will be sent to you via email to gift on. 

How do you ensure my payment details are secure?

We use Shopify to process card payments. The system is PCI level 1 compliant, adhering to the highest standard of server compliance. All other payment processed through Paypal, Google Pay and Shop Pay are protected through these individual platforms. 

 

Packaging & Shipping

Do you ship internationally?

We ship to both the United Kingdom and European Union countries. Due to Brexit some EU countries may be experiencing some delays and customs duties.

How do you package orders?

At Life Before Plastik we reuse as much packaging as possible. This means that some orders will be received in unusual boxes we are repurposing. Don't be surprised if your order arrives in a old cereal box! 

All orders are wrapped with reused paper, cardboard and taped together with 100% biodegradable paper tape. All packaging can be repurposed or recycled, and we encourage you to keep them in circulation.

What does your gift wrapping service entail?

For gifts, we recommend using the gift wrapping service to ensure your parcel arrives looking it's best. For the gift wrap we use a recycled cardboard box filled with recycled shredded paper to keep the products safe. The box is tied with organic twine and we add a gift tag. 

You can add a personal note at checkout for a handwritten message, otherwise the gift tag is left blank for your own message.

How long does shipping take and how much does it cost?

Our parcels are shipped with Royal Mail. All UK orders over £50 will receive free 48 Tracked delivery.

UK 24 Tracked is £4.79 and should arrive 1-2 working days after it has been sent. UK 48 Tracked is £3.49 and should arrive 2-4 working days after shipping. 

International mail to European countries varies depending on the location, however all parcels will receive tracking so you can check where your parcel is. For more details on pricing, view our delivery and packaging page.

Do you have free shipping?

For all UK orders over £50 you will receive free 48 Tracked shipping with Royal Mail.

What is the cut off for same day shipping?

All orders received before 13:00 PM Monday to Friday will be sent on the same day, with orders placed afterward sent the following working day.

Can I amend my shipping address?

Please let us know as soon as possible by contacting us to let us know the correct address. We are able to amend addressed as long as they haven't already been sent. 

Can I track my order?

Yes! As we use Royal Mail 24 and 48 Tracked, you will receive a notification with your tracking details in your dispatch email. 

Will you include an invoice in my order?

No. We never include invoices in your parcel, these are sent via email instead. Rest assured, a gift recipient will never receive these details from us.